Directv HR10-250 Manuel d'utilisateur télécharger pdf (Page 132)

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Chapter 8

Troubleshooting

Questions About Satellite or Antenna Signal

During Guided Setup, the screen got stuck on the Satellite Info screen.

• Press the DIRECTV button, then select Messages & Setup, then Settings, then

Satellite & Off-Air Antenna, then Reset Satellite Information. The screen will warn

you not to proceed unless you have been instructed to do so by a customer care

representative. In this instance, it is safe to proceed past this screen without consulting

Customer Care.

When I power on my TV, I see the message “Searching for satellite signal....”

Your HD DVR is having trouble tuning to the channel you are on. Follow these steps to

restore the video:

• Try changing channels. If you see the same message on every channel, one of your

satellite cables may have come loose. Check that the Coaxial RF cables from your

satellite dish are securely connected to the Satellite In jacks on the back of the HD

DVR. The end of the Coaxial RF cable has a small wire sticking out. Make sure this

wire is not bent, and fits smoothly into the small hole in the center of the jack.

• If multiple channel changes do not work, try restarting your HD DVR. From

DIRECTV Central, choose Messages & Setup, then Restart or Reset System, then

Restart the Recorder. Follow the instructions on the screen to restart the HD DVR.

• In unusual circumstances, stormy weather may interfere with your satellite signal. If

this is the case, the signal should return when the weather changes.

• The position of your satellite dish antenna may have changed and you may have to re-

position it. Professional installers are available in most areas to position satellite

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Directv HR10-250 Manuel d'utilisateur Page 132